In regards to apparel, we recommend hand washing or washing the garments on a cold cycle. We also suggest hang dry or drying on delicate. In terms of stickers, they are generally water and UV resistant so washing the non adhesive side/surface with non abrasive soap and water should be fine.
For in stock products, we ask a 1-2 lead time for processing and shipping but it generally goes out sooner. For pre-order products we ask that you wait at least 4-6 weeks. Wait time may vary depending on the product ordered. If your order consists of both in stock and pre-order items, your order goes out once we have all products in hand. We run almost exclusively pre-orders unless specified as in stock. Most apparel is initially up for pre-order, which may take a little bit longer depending on batch size. If you have any questions regarding your order, feel free to email us. Once your order has been placed, you will receive an email confirming your purchase. Once confirmed, your order will be processed and shipped. Orders typically get dropped off on the same day or the next, unless otherwise stated.
We strongly suggest that you review your order, along with shipping address very carefully. However, if you have entered your address incorrectly please contact us immediately. Once an order has been fulfilled and shipped there is not much we can do to remedy that.
All packages come with tracking automatically for your convenience. However there comes a time where your local post office may make mistakes. Please note that once a package leaves our hands we will not be able to reimburse orders that have been either misdelivered by your local post office or stolen from your property. We fully understand that these situations are frustrating and annoying, however there is only so much we can do on our side as well.
For domestic orders:
- USPS vans can sometimes mark a packaged delivered due to the GPS they have within their vans, if you receive the delivered email please wait one more business day as it was probably marked accidentally and should arrive.
- IF IT DOES NOT ARRIVE THE NEXT BUS. DAY: Contact your local post office and not the general USPS hotline. Provide them with your information and in turn ask them questions like who delivered your package that day.
- USPS: FIND MISSING MAIL
For international orders:
- Check your mailbox daily for notices from your local post office, sometimes international orders may be marked as delivered when it arrives at a new processing facility or switched over to a new tracking system.
- Contact your local customs office to inquire about your delivery.
All sales are final. We generally do not accept returns or exchanges unless there is a substantial circumstance so feel free to email us in cases like that.